Customer Service

Unlike my dealing with BlockBuster last week I had an awesome customer service experience today.

I stopped at Bosley's to get some food for Yoshi. I found the kind of food that I wanted, but they only had the 15 pound bag. I grabbed one and took it to the front counter and asked if they had any larger bags in the back.

The clerk poked around a bit then when she came out she grabbed another 15 pound bag. She apologized for not having any 30 pound bags in stock, then offered two 15 pounders for the price of a 30 pound. Sold!

This actually allowed me to refresh the food bag we have in our earthquake kit, so that was an added bonus.

Soon after I got my new cellphone and phone number, I started getting calls from @Blockbuster informing me of overdue movies. These calls were destined for the previous owner of the number since I rarely rent from @Blockbuster any more.

This morning I called to get this fixed up. I called at a few minutes before 10 and the person that answered sounded cheery enough. It sounded like the store was already open. When I started to explain the issue she cut me off saying she couldn't help me because the store wasn't open yet.

I was dumbfounded. I was a little speechless.

I verified that she couldn't help me and she said yes. She needed to get the store ready. I asked if the fact that I am a customer made a difference and she said no. She couldn't help me because the store wasn't open yet.

Not being totally coherent I said something to the effect that "That is pretty bad.", and she actually said no it wasn't! I hung up after that since I didn't want to deal with her any more.

I had to make a quick post about some excellent customer service I received. We bought some water bottles for the kids at London Drugs. The brand was Innate-Gear.

These are stainless steel bottles that the kids can easily use. The only problem was that we somehow lost the little silicone valve piece from a few of them. We had three unusable bottles kicking around, so I thought maybe I should do something about that.

I went to their website and emailed about buying new valves. They sold replacement lids, but that would have meant recycling the old lids which were perfectly fine.

The lady that responded was very understandable, and sent us three replacement valves for free. This was awesome. Something I hadn't noticed was that the bottle design had changed, and the valves for version 2 don't fit in version 1 bottles. I'm hoping that I can get some more valves for those ones, or I can buy replacement lids barring that.

Anyway, the point was Innate-Gear has made me happy as a customer by simply mailing me some replacement parts for free.