Chilly Descent

Saturday I had a great, but chilly ride. My original plan was to try and get 100km in. The roads were wet so I really felt the need to install a new set of fenders. That ended up taking longer than anticipated, and with Heart home alone and crated, I decided to shorten the ride, but take on more vert. The rough goal was about 3 hours of riding and 1000m of climbing.

Starting off I felt like I had dressed well enough for the 5 degree weather. I warmed up enough to keep going and headed out to Metchosin. Once out there I decided a trip over Bear Mountain was in order. My legs felt great on the climb, but on the descent I got a chill that I was never able to get rid of the rest of the ride.

After Bear Mountain I went out Millstream to Ross Durance, then meandered a bit before heading for home. I was so close to my 1000m goal that I contemplated finding a few more short hills to get the vert, but didn’t knowing that I easily could have.

Successful February training ride I would say.

Customer Service Done Right

Different customer service at a local restaurant named Lure. We stopped last night to have a drink and when Sue lifted her glass off the table, the bottom of the glass fell out and the entire drink poured on the table and onto Sue’s lap. We grabbed the waitress who immediately got some napkins and we mopped up. She apologized and ordered another drink right away.

Within a couple minutes the manager came over and apologized profusely. He asked if we needed her clothes dry cleaned and if we were staying in the hotel. He also asked if we were planning on ordering. We declined the dry cleaning and remarked that we had only stopped in for a drink. Without hesitation he made it right and offered three rounds of drinks as an apology. A very nice gesture indeed.

After our drinks, and as we were packing up he came back, apologized again, hoped we would visit again some time, then wished us good evening.

Here was something that happened somewhat out of their control, and without hesitation or prompting by us, he made it right. I estimate that six drinks would have easily been $50. The garage door company fought me over $5 that they over charged me for.

I took the plunge and changed my to be the full feed from my site. This is my attempt at [POSSE]( I don’t think I’m ready to give up Instagram yet, but Twitter and Facebook I never post to, save for a couple exceptions.