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Chilly Descent
Starting off I felt like I had dressed well enough for the 5 degree weather. I warmed up enough to keep going and headed out to Metchosin. Once out there I decided a trip over Bear Mountain was in order. My legs felt great on the climb, but on the descent I got a chill that I was never able to get rid of the rest of the ride.
After Bear Mountain I went out Millstream to Ross Durance, then meandered a bit before heading for home. I was so close to my 1000m goal that I contemplated finding a few more short hills to get the vert, but didn’t knowing that I easily could have.
Successful February training ride I would say.
Customer Service Done Right
Within a couple minutes the manager came over and apologized profusely. He asked if we needed her clothes dry cleaned and if we were staying in the hotel. He also asked if we were planning on ordering. We declined the dry cleaning and remarked that we had only stopped in for a drink. Without hesitation he made it right and offered three rounds of drinks as an apology. A very nice gesture indeed.
After our drinks, and as we were packing up he came back, apologized again, hoped we would visit again some time, then wished us good evening.
Here was something that happened somewhat out of their control, and without hesitation or prompting by us, he made it right. I estimate that six drinks would have easily been $50. The garage door company fought me over $5 that they over charged me for.
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