Author: Greg

Customer Service Done Right

Different customer service at a local restaurant named Lure. We stopped last night to have a drink and when Sue lifted her glass off the table, the bottom of the glass fell out and the entire drink poured on the table and onto Sue’s lap. We grabbed the waitress who immediately got some napkins and we mopped up. She apologized and ordered another drink right away.

Within a couple minutes the manager came over and apologized profusely. He asked if we needed her clothes dry cleaned and if we were staying in the hotel. He also asked if we were planning on ordering. We declined the dry cleaning and remarked that we had only stopped in for a drink. Without hesitation he made it right and offered three rounds of drinks as an apology. A very nice gesture indeed.

After our drinks, and as we were packing up he came back, apologized again, hoped we would visit again some time, then wished us good evening.

Here was something that happened somewhat out of their control, and without hesitation or prompting by us, he made it right. I estimate that six drinks would have easily been $50. The garage door company fought me over $5 that they over charged me for.

I took the plunge and changed my micro.blog to be the full feed from my site. This is my attempt at [POSSE](https://indieweb.org/POSSE). I don’t think I’m ready to give up Instagram yet, but Twitter and Facebook I never post to, save for a couple exceptions.

Cycling Review

2018 was a pretty fun year in cycling. I took it easy not having the BCBR as a goal, but still had some training goals. Sue and I did the Chafe 150 Gran Fondo, but I also trained for, and raced in, the Island Cup series of Enduro races.

This post though is about my 2018 cycling year in review.

2016 was a build year for BCBR. At the end of the year I started my long rides, and was doing two spin classes a week. 2017 was a big year for me. Lots of cycling, running, and other forms of training all culminating in BCBR. After that race I took a while off riding.

2018 had me on my road bike quite a bit getting ready for the Gran Fondo. Oddly I was also racing enduro events in amongst my road bike training. I’m not sure if that helped my enduro races or not. I didn’t get many long mountain bike rides in, so I wasn’t as comfortable on my Covert as I would have liked. The fun part about some of those races is that I raced them ‘blind’ either not having any practice on the trails, or never having ridden them at all!

The Gran Fondo itself was an excellent getaway with Sue. We rode together the entire way, though near the end of our 80 mile event my back was starting to act up. I wondered if that was due to me not riding at my natural pace?

In the fall we did the annual guys road trip, and this time we stayed on Vancouver Island riding in Duncan, Cumberland, Parksville, and Nanaimo.

What do I see in store for 2019? Well, I can answer that easily since I am late to the game with this 2018 review. So far Sue and I have signed up for the 5 Boro ride in NYC. I would also like to race the Island Cup enduro series again. The final big ride is the Cycle of Life Tour in July. A 2 day 200km ride to raise money for hospice care on Vancouver Island. That is enough to keep me busy I think